Service Account Manager

An EMC Service Account Manager (SAM) is a skilled EMC expert who serves as an onsite, dedicated resource, managing day-to-day maintenance of your EMC solution—as well as driving rapid response and resolution of issues. Your SAM has in-depth knowledge of your environment and is able to provide strategic planning recommendations to keep your infrastructure supporting your business objectives.

Your SAM provides:

• A single point of contact — Resolve any EMC customer service issues at your site.
• Accelerated escalation — Ensure that your issues receive immediate attention and rapid escalation.
• Proactive support — Identify potential issues and recommend improvements, including interoperability and software patches.
• Informed strategic planning and recommendations — Develop recommendations based on your specific business requirements.