Onsite Support Engineer

An EMC Onsite Support Engineer (OSE) brings you a central point of contact who provides scheduled technical support reviews, priority case handling, and issue escalation for a specified product at your site. Consider this increased level of support for any product that is critical to your business. If you need the highest level of availability for software or hardware, you should consider an OSE.

Your OSE helps you:

• Resolve issues quickly — Benefit from a single and direct point of contact who is familiar with your environment.
• Increase productivity — Get a high level of knowledge transfer to your IT staff.
• Customize your support — Leverage informed strategic planning and recommendations based on your specific business requirements.
• Coordinate training efforts — Enable better coordination of all training efforts with monthly reports related to all activities involving technical issues.