Collaborative Case Management

Accelerate case resolution and improve worker productivity across agencies.

Beschreibung
Analystenberichte
Referenzen

Collaborative Case Management solutions accelerate case resolution and improve worker productivity within government departments and agencies by providing an integrated information management infrastructure. EMC and partners offer Collaborative Case Management solutions that enable you to convert paper and other unstructured documents into digital file format—then define workflows, accelerate analysis, resolve cases, communicate externally, and archive files in a master repository for future reference and ultimate disposal.

Key Benefits

  • Responsiveness and visibility — Provide access to citizens, businesses, and other stakeholders throughout the lifecycle of a case.

  • Deployment flexibility — Choose from a number of solution options ranging from partner-based Commercial of the Shellf (COTS) offerings, solution samples, or solution frameworks.

  • Secure collaboration — Share content within and across agencies based on defined roles and access privileges.

  • Secure collaboration — Share content within and across agencies based on defined roles and access privileges.

  • Workforce productivity — Capture content electronically, avoid recreating information, provide closed case reviews, and capture best practices.

EMC will help you build your solution with the following products, services, and partners:
  • Captiva InputAccel - EMC Captiva InputAccel ermöglicht die Erfassung von Informationen aus den meisten papierbasierten oder elektronischen Quellen, die Umwandlung dieser Informationen in digitale Inhalte und die Weiterleitung an Back-End-Systeme.
  • Captiva InputAccel - Automatisierte Erfassung papierbasierter und elektronischer Dokumente, Umwandlung in digitales Format und Bereitstellung für nachgelagerte Anwendungen
  • Documentum Process Suite - EMC Documentum Process Suite bietet eine vollständige, integrierte BPM (Business Process Management)-Lösung zur Analyse, Orchestrierung und Optimierung eines sehr breiten Spektrums an Unternehmensprozessen, an denen Personen, Systeme, Content und Daten beteiligt sind.
  • Documentum Webtop - Bereitstellung eines schnellen, Browser-basierten Zugriffs auf Informationen aller Art und wichtige Content-Management-Services, sowie Nutzung aller Funktionen von EMC Documentum.
  • EMC Captiva InputAccel - Automate the capture of paper and electronic documents with EMC Captiva InputAccel, document management systems for enterprise capture.
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