Client Engagement - Solutions

Client Engagement

Collaborate globally across multiple enterprises through a secure, centralized, web-based workspace.

EMC Documentum Client Engagement provides a secure, centralized, web-based workspace that enables global collaboration across multiple enterprises. With our Client Engagement solution you can track milestones and resolve issues, give clients visibility into processes from project launch to completion, and track key metrics across multiple projects. As a result, you increase throughput of delivery teams, exceed client expectations, and drive new engagement opportunities.

Key Benefits

Global collaboration — Supply a secure collaborative workspace with integrated project and process capabilities—to unite geographically dispersed teams while fostering centralized management.
Balance between flexibility and best practices — Ensure that client teams offer a consistent, repeatable client service experience while giving project leads the flexibility they require.
Client visibility — Furnish clients with greater visibility throughout each engagement while maintaining secure, private work-in-process areas for project teams.
Client service delivery — Provide clients with a high-touch service experience - tracking key milestones and issue resolution, and obtaining client approvals.

EMC will help you build your solution with the following products and services.

Products

Content-Server - EMC Documentum Content Server steuert das EMC Documentum Content Repository mit zahlreichen Content Management-Services zur Content- und Prozesskontrolle in verteilten Unternehmen.
eRoom - EMC Documentum eRoom ermöglicht verteilten Teams eine effektivere Zusammenarbeit – durch optimierte Geschäftsprozesse und eine effektivere Entscheidungsfindung.
eRoom Enterprise - EMC Documentum eRoom Enterprise ermöglicht eine komplexe Zusammenarbeit im Unternehmen durch Kombination der eRoom Arbeitsumgebung mit den Enterprise Content Management-Tools von Documentum, einschließlich Zugriff auf Content und Workflow-Prozesse im Unternehmen.
IRM Services für eRoom - EMC Documentum IRM Services for eRoom ermöglicht die Erstellung geschützter Ordner und Dokumente in einem eRoom, wobei sichergestellt wird, dass Content sogar geschützt bleibt, nachdem er den eRoom verlassen hat.