EMC Consulting has extensive experience helping organizations optimize their IT operations based on industry best practices. We provide efficient, repeatable, and cost-effective processes for data center management, including such critical operations as incident management, capacity management, and change management.

Our experienced consultants can:

• Design and document operational processes and develop process flows.
• Produce operations run books of detailed technical procedures.
• Develop service and operational metrics to establish baseline and desired performance.
• Create training materials and implementation plans.
• Educate your staff on ITIL best practices.

EMC Consulting helps align IT organizations with optimized processes and procedures to assure the highest productivity at the lowest possible cost.  We define operational roles and responsibilities to provide better data center governance, stabilize the organization, align staff skills with job responsibilities, and provide clear career paths for IT professionals.

Our consultants design IT operations organizations by delivering:

• Roles and responsibilities aligned to the desired organization.
• Implementation and training plans and schedule.
• Governance model and policies.
• Inventory of current skills and workload.
• Gap analysis of skills and recommendations.

EMC Consulting helps your business and IT management gain visibility into the usage and cost of IT infrastructure. Business stakeholders and IT determine tiers of service levels with associated IT infrastructure and costs, rather than funding specific applications or negotiating total IT budget allocations. 

Our consultants can institute a chargeback or memo-back financial management system to support service-based operations. We can:

• Collect and analyze financial, infrastructure, and technology data to determine appropriate cost points for tiers of service.
• Identify and document gaps and recommendations for the financial model.
• Design and implement the system.

EMC Consulting helps organizations manage business and compliance requirements for their critical applications. We implement IT services as recommended by industry frameworks such as ITIL.

Our approach aligns applications and their supporting infrastructure to tiers of service based on service level requirements. Our consultants help you match application service level requirements to parameters in the services catalog, such as performance, cost, availability, retention period, recovery time, and allowable data loss in case of disaster. We can inventory current data, costs, and usage patterns for most challenging data categories.