| White Paper: ITIL v3: Der Servicemanagement-Lebenszyklus als Treiber für größeren Geschäftswert | Details anzeigen |
| White Paper: ISO 2000 Certification: What Does It Mean For You? - Technology Concepts and Business Considerations | Details anzeigen |
Automate IT service management in accordance with process frameworks and best practices like ITIL. It includes a service desk capability, a fully integrated service catalog, a knowledge base, and drag-and-drop style workflow engine and purpose-driven CMDB.
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