Client Engagement eRoom

EMC Documentum Client Engagement eRoom provides a secure project workspace that lets you manage global client interactions. Connect distributed teams, manage project work, and interact with clients regarding process and deliverables.

By assembling all parties in a common workspace you ensure that communication, visibility, and accountability are all integrated into the process. Everyone has access to information that requires their attention, and in-process feedback mechanisms drive consensus throughout the service delivery process.

Client Engagement eRoom key benefits

• Communication — Streamline and track communications with clients over the lives of engagements.
• Effective management — Manage service projects programmatically, monitoring progress against defined milestones with the ability to drill down to project details.
• Project-specific workspace — Develop a project-specific workspace that aggregates content and collaborative interactions in a contextually relevant manner.
• Controlled access — Connect internal and external participants in a controlled manner, providing access rights on an individual, role, or group basis.
• Templates — Develop project-specific workspace templates to standardize methodologies and facilitate rapid project initiation.
• Client participation — Improve client service delivery by providing clients with visibility and participation throughout the process.
• Best practices/knowledge transfer — Foster information sharing across practice areas and project teams by establishing best practices and knowledge transfer processes.

Key technical capabilities

• Internal and client-facing workplaces — Configure and manage dedicated sub-workplaces, each with its own content, structure, and unique access rights.
• "Ask the Expert" database — Create multi-topic discussion forums for generating and sharing ideas, insights, and best practices.
• Escalations database — Track, escalate, resolve, and document issues using a single dashboard to improve visibility and timely decision-making.
• Change management request process — Operate with a structured submission process for client change requests.

Client Engagement eRoom users

• Practice directors
• Client partners
• Program managers
• Client contacts
• Consultants
• Contractors
• Subject matter experts